General FAQs

Does SimplyFoxDesign provide commission work?

Yes! I have a form section on the home page with the option to contact regarding a personalized art piece.

Do you have a social media hashtag?

Yes, please use #simplyfoxdesign. This is especially great if you pose with your product! I will share your posts in the SimplyFoxDesign story.

What should I do if I have a problem with my order?

Please submit an email to info@simplyfoxdesign.com describing the issue in detail, and if applicable attach a photo of the product with the described issue. The more evidence provided, the faster I can solve the problem with you!

Do you accept returns?

Not at this time. Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at info@simplyfoxdesign.com with photos of wrong/damaged items and we’ll sort that out for you. See the Return Policy section for more details.*

Are the art prints high quality?

Yes, the manufacturer I use provides Giclee prints, which is a high quality art print process. This is advertised as fade-resistant, an important aspect for art to maintain over time.

How are your products made?

SimplyFoxDesign works with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

Order & Delivery FAQs

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Canada: 6–10 business days

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at info@simplyfoxdesign.com

Covid-19 interruptions?

The fulfillment times [for all products/sweaters/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in my supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

I received wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help resolve this for you quickly, please email me at info@simplyfoxdesign.com within a weeks' time with photos of the damaged product, your order number, and any other details.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@simplyfoxdesign.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.