Return Policy.
General returns and refunds.
RETURNS
Due to the nature of Print-on-Demand services, SimplyFoxDesign does not accept returns. This includes orders of buyer’s remorse, face masks or clothing items. Please ensure you are choosing the correct item size when you purchase products from this site.
REFUNDS
Any claims for order issues, including misprinted/damaged/defective items, must be submitted within 4 weeks after the product has been received.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Claims deemed an error on the manufacturers part is covered at the manufacturers expense. Photo evidence is required *
Shipment charges.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to the manufacturers facility. You will be liable for reshipment costs once I have confirmed an updated address with you (if and as applicable).
Unclaimed
Shipments that go unclaimed are returned to the manufacturing facility and you will be liable for the cost of a reshipment to your address (if and as applicable).
Customs
Any additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Contact instructions.
Email simplyfoxdesign@gmail.com for all return / refund claims and questions. Include your name, order number, photo evidence of issue, and any important details you need to include.